An order that should have taken 5 minutes, ultimately consumed several hours of my time so it begs the question if the hassle was worth the $10 sale price that originally attracted me. Probably not.
I was trying to buy four slightly different Tsovet olive colored rubber watchbands. Each band was to be a different width and have different buckle finishes... all of which can be chosen from options available when the watchband is added to your shopping cart. I was going to use one for my Victorinox Swiss Army Dive Master 500 Titanium Limited Edition Chronograph featured in the SWAP STRAP SERIES. The others were going to be distributed to friends.
|I was trying to order a Tsovet Olive watchband for my Victorinox Swiss Army dive watch|
My only choice would be to painstakingly look up each cross-referenced Tsovet model, open a product measurement tab and see what the lug size is. That's a lot of work just to order a strap and increases the possibility for errors. Even their shopping cart does not have the product description... just that product code. To me, it is missing the strap size and the buckle finish. For example, the 2 watchbands in the cart below have different buckle finishes, however, there is no way to confirm this.
Since I could not figure it out with 100% certainty, I called Tsovet customer service who told me that they don't take phone orders and to order online. I thought to myself "Really. I want to give you money... why are you torturing me?"
The unhelpful rep said that I would see the size description and buckle finish on the receipt after I paid, which was not exactly true as you can see below. Nowhere does the strap size appear. Even at this point, I was not sure of what I had ordered with complete certainty, even though I looked up all the cross-reference band descriptions.
Predictably, the order arrived with issues. Remember that silly little watch band measurement that I wanted? It became critical. Of the four watchbands that I ordered, only one was correct. I had to lay out all the bands to figure out what they sent me and it was a mess.
|This photo is what I sent to Tsovet to explain what I received. The tapered bands confused both of us.|
To be fair, Tsovet did send me 3 replacement buckles to fit the watchbands at no extra cost. I will give them praise for that and appreciate that very much. Also, their products are beautiful and their watch bands are very high quality. If you are buying their watches and their watchbands, you will be in consumer heaven with one of the prettiest watch websites around. But, if you are trying to buy one of their watchbands for a non-Tsovet watch, prepare to be confused.
A shopper who is confused may simply walk away from the sale and buy something else from thousands of competing websites. The seller also risks losing money with returns if the product that was ordered is returned. It's bad business... period.
This ordeal happened to me months ago, and I have since come to realize that many manufacturers use the same practice of only listing compatible watch models and not watchband sizes. Tsovet is not alone in doing this... So, maybe I had better get used to wearing my decoder ring?